Returns Policy

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Returns Policy.

Right of repentance:

The customer may cancel your order if, within 24 hours, send an email to info@yogamaterial.com, expressly expressing this intention. Upon receipt of the order, the customer has a period of 15 days to return the product if he / she wishes, in accordance with the Return Conditions indicated below, and to notify YOGAMATERIAL by email to info@yogamaterial.com, without Need to state the reason. You will be refunded the value of the purchases, but not the postage, through the same means of payment with which you made the purchases. The returns of the product are charged to the customer.

 
Return Policy:

All returns are made to the address on the invoice - The products must be returned in the exact condition in which they were received by the customer, with the packaging intact and without any trace of use. The return is made at the client's risk and expense, which must bear its cost. If the product is returned at YOGAMATERIAL's cost, YOGAMATERIAL will have the right to charge the customer the costs that it has incurred as a result of the return.

 
Remarks and Exceptions:

For intact packaging we mean that the the outer packaging is made for the normal inspection of the product, for which the customer has to open the packaging to verify it; However, the customer undertakes to do so in a way that does not damage the packaging. YOGAMATERIAL does not accept returns of personal use products that have been opened, that are returned with the seals violated or show any vestige of use.

 
Defective Products and Conditions of Products at the time of shipment:

YOGAMATERIAL verifies the conditions of all the products at the time of the expedition to the client, ensuring that the product leaves its warehouse in perfect conditions. If, for reasons of transport, the product is damaged whem arriving to the hands of the customer, the customer shall refuse it and return it to YOGAMATERIAL through the carrier that is delivering it, indicating in writing the reason for "refusal Packaging damaged "or" refusal for packaging with suspected violation ". The customer should also always check the number of volumes delivered to him by the carrier and check that the same number is matched on the delivery guide before signing it.


Default Product Returns:


When inspecting the article, if the customer considers that the product has a defect and is not in the conditions that he expected, he must notify it within 48 hours to the email info@yogamaterial.com. The customer can then return the product to the address of the invoice. YOGAMATERIAL reserves the right to inspect the product and subsequently inform the customer of the right, or not, to the respective replacement, if there is stock, or refund, if there is none, and this process should not take more than a week in the case Return by mail; If the return is made directly to the store, the resolution will be immediate in the event of replacement or reimbursement. In both cases, the return will be made for the amount paid, including the shipping price.